GetSureSpace Knowledge Base

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Search detailed answers, check policies, or get in touch directly to resolve escrow, listing, and rental inquiries.

Common Inquiries

6 Answers
getsurespace leverages government ID verification, visual biometric selfie matches, and direct employment screening via payroll partners to provide secure renter validation status.
We support Stripe, Flutterwave, and Paystack. Rent can be paid via global credit/debit cards, bank-to-bank transfers, or local mobile wallet channels.
Rent deposits are held securely in getsurespace's vault. Funds are disbursed to the landlord only after the tenant moves in and confirms properties match descriptions.
Basic landlord verification checks are completed in 24 hours. Full physical inspection or legal property title verification can take up to 3 business days.
Yes. Cancelations are governed by the contract terms. Standard bookings can be canceled 7 days prior to move-in for a full refund minus baseline network processing fees.
Yes! Qualified tenants can apply for our Rent Installment Program. This program splits annual or semi-annual rent demands into monthly installments.

Connect Directly

Our operations support agents are available to verify rentals and settle escrow questions 24/7.

Email Helpline

support@getsurespace.com

Call Support

+234 (0) 123 456 7890

Live Operations Chat

Available inside tenant dashboard

How it Works

Watch a 2-minute video walkthrough on listing properties and using getsurespace double-sided escrow.

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