Privacy Policy
Your privacy and data security are fundamental to how we build and operate getsurespace. Learn how we collect, use, and protect your information.
Last updated: December 15, 2024
Privacy at a Glance
Data Security
Bank-level encryption and security measures protect all your personal information.
Transparency
Clear information about what data we collect, why we need it, and how we handle it.
Your Control
Full control over your data with easy access, correction, and secure deletion options.
Introduction
At getsurespace, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this policy carefully to understand our practices regarding your personal information and how we will treat it.
By accessing or using getsurespace, you agree to this Privacy Policy. If you do not agree with the terms of this privacy policy, please do not access the platform.
Information We Collect
We collect several types of information from and about users of our platform, including:
Personal Information
- Contact information (such as name, email address, mailing address, phone number)
- Account information (such as username and password)
- Identification information (such as government-issued ID, date of birth)
- Financial information (such as bank account details, payment history)
- Employment information (such as job title, employer, income)
- Rental history information
Property Information
- Property details (address, size, amenities, photos)
- Rental terms (rent amount, lease duration, policies)
- Property ownership information
Usage Information
- Information about your interaction with our platform
- Device and browser information
- IP address and location data
- Cookies and similar tracking technologies
How We Use Your Information
We may use the information we collect about you for various purposes, including to:
- Provide, maintain, and improve our services
- Process and facilitate transactions between landlords and tenants
- Verify your identity and eligibility for our services
- Conduct tenant screening and verification
- Communicate with you about our services, updates, and promotions
- Respond to your inquiries and provide customer support
- Monitor and analyze usage patterns and trends
- Detect, prevent, and address technical issues, fraud, or illegal activities
- Comply with legal obligations and enforce our terms of service
Information Sharing and Disclosure
We may share your information with the following categories of recipients:
Service Providers
We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work.
Landlords and Tenants
To facilitate rental transactions, we share relevant information between landlords and prospective tenants. For example, landlords can view tenant applications and verification results, while tenants can view property listings and landlord contact information.
Business Transfers
If we are involved in a merger, acquisition, financing, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
Data Security
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.
Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this privacy policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.
Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal information:
- The right to access the personal information we have about you
- The right to request correction of inaccurate personal information
- The right to request deletion of your personal information
- The right to restrict or object to processing of your personal information
- The right to data portability
- The right to withdraw consent at any time (where processing is based on consent)
To exercise these rights, please contact us using the information provided in the "Contact Us" section below.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our platform and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
Children's Privacy
Our platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
- Email: privacy@getsurespace.com
- Phone: +234 800 123 4567
- Address: getsurespace Technologies Ltd.
1234 Innovation Way
Lagos, Nigeria